Head of Professional Services

Location: Croydon
Salary: Up to £75,000 plus company car, company bonus, pension and healthcare
Contract: Full time, permanent


Who Are We
Established in 1991, we are one of the largest and most advanced independent suppliers of print and document management systems in Europe.  We are committed to supporting the success of our customers by helping them to deliver smarter working practices and greater efficiencies.

Position Summary
With continued organisational growth, we are looking for a talented and energetic leader to develop and enhance our successful Professional Services team.  This will involve scaling delivery in our traditional MPS business as well as further developing capability in content management and workflow-based solutions.

Working with Sales and Marketing teams, this role has responsibility for the development of our solutions portfolio as well as ownership of all aspects of solutions delivery including; pre-sales, implementation, project management and customer training.

The ideal candidate will have strong leadership capability a confident presence in front of customers and in-depth experience in consultancy and selling skills.

Key Duties and Responsibilities

  • Lead the professional services department which includes pre-sales, implementation, project management and customer training.
  • Ensure the required resources and skills are in place to support the needs of the business.
  • Develop excellent relationships with department heads to enable strategy and planning discussions.
  • Drive for high customer satisfaction and attend meetings where necessary.
  • Ensure targets are met, particularly in PS revenue per head and profitability.
  • Produce relevant reports that measures the teams KPIs.
  • Assist in pre-sales activity in winning and retaining customer accounts.
  • Ensure forecasting and delivery of projects (both customer and internal) to agreed timescale and cost.
  • Work closely with the marketing department to develop the solutions portfolio.

Required Skills and Experience

  • Natural leadership and coaching style
  • Able to influence at all levels
  • Excellent communication skills – written, verbal, one-to-one, group, formal presentations – ability to vary style, pace and presentation to suit the audience
  • Able to produce well-structured and clear customer facing documentation and reports
  • Good understanding of Project Management techniques and approaches
  • Comfortable developing excellent relationships with clients
  • Challenges the status quo and seeks continuous improvement
  • Able to delegate effectively and appropriately
  • Strong consultancy skills with the ability to identify and promote business benefits to a client

Benefits

  • 23 days holiday plus bank holidays, rising to 28 days
  • Company car
  • Bonus scheme
  • Stakeholder pension scheme.
  • Discount voucher Hub.
  • Healthcare cashplan.
  • Company bonus scheme.
  • Cycle to work scheme.